Built from Experience, Driven by Results
We transform returns and surplus from write-offs into recovered value through practical, scalable solutions.
Our Story
Wholesalez began in 2010 when our founders, struggling with their own retail returns challenges, couldn't find a solution that delivered real value recovery. Starting with a single warehouse and a commitment to transparent reporting, we've grown by solving real problems for real businesses. Our approach combines practical logistics expertise with purpose-built technology that tracks every item from receipt to final sale. We've built our reputation on delivering actual results—higher recovery rates, simplified operations, and environmentally responsible solutions—not just promises.
The Team Behind Our Growth
Ken Zarrillo
Chief Executive Officer
With 18 years in retail operations before co-founding Wholesalez, Ken understands the challenges our partners face firsthand. He leads our strategic vision while maintaining our focus on practical solutions that deliver measurable results.
Lauren Albanese
Chief Financial Officer
Lauren brings over 15 years of financial leadership experience to Wholesalez, having previously managed capital optimization for major retail chains. Her expertise in forecasting and financial modeling helps our partners understand the true ROI of effective returns management.
Charles Sockwell
Chief Marketing Officer
Charles brings 15 years of marketing expertise in the retail and e-commerce sectors. His data-driven approach has shaped our go-to-market strategy, focusing on communicating tangible value rather than technical jargon.
Christian Matos
Chief Operations Officer
Christian joined after 15 years managing distribution centers for major retailers. He's built our nationwide network by focusing on consistency, accountability, and continuous improvement in every facility.
Shaun Lastra
Chief Technology Officer
Shaun built our first inventory tracking system directly on the warehouse floor, working alongside our processing team to solve real-world challenges. His practical approach ensures our technology actually works in high-volume operations.
Our Infrastructure & Technology
- Over 2.5 million sq ft across 11 strategic hubs, reducing transit and processing times.
- Since 2010, we’ve recovered $2.2 billion in partner value—37 % above standard liquidation rates.
- Our purpose-built system sustains 99.9 % tracking accuracy on millions of returns each year.
Our Principles & Partners
Our Principles & Partners
Environmental Responsibility
Last year alone, we diverted 82% of processed items from landfills through resale, refurbishment, and certified recycling programs that meet our partners' sustainability goals.
Complete Transparency
We provide item-level visibility throughout the reverse logistics process, with recovery reporting that ties directly to your financial outcomes, not vague performance metrics.
Operational Excellence
Our facilities maintain a 24-hour processing standard with 99.7% on-time performance, ensuring rapid recovery and minimizing the cash tied up in your returned inventory.
Partnership Approach
We assign dedicated account managers who proactively identify recovery opportunities and provide direct access to the operational team handling your inventory.